Public Storage - Calabasas - 23811 Ventura Blvd

Excellent customer service above and beyond my expectations from start to finish.

Let me first state I had no issues with your actual location. Where my issues lie are online only! Online needs to be MORE clear on what needs to be done after making a reservation! I was under the impression that by beginning the online portion of filling things out would help secure my unit. I got the phone calls from the location but, did not understand WHY they would be calling. I reserved it, and checked in online. YOU NEED TO TELL PEOPLE THEY HAVE TO GO DOWN AND FILL OUT PAPER WORK TO SAVE THE UNIT! We went down there just to check it out and told the person there yes we were interested. We did not fill out any forms because we were getting our own insurance through our home owners. 2 days before I needed the unit, it was rented to someone else. You NEED better instructions on the e-mails!! Yes, it says it only holds the price for that time being but, it doesn't tell you HOW to go further. Thank you

Garrett and Karyn are excellent representatives of your company. They were helpful, knowledgeable, efficient and friendly. The buildings and units were clean and neat and our move in went very well.