Public Storage - Pleasant Hill - 245 Hookston Road

your employees have gone out of their way to accommodate me helping my son who is disabled. I showed up one time without my ID they started the paperwork they remembered who I was. The next time I was there the computer went down they were still willing to work with me and my son moving to a smaller locker. I have been to two other storage places both, people were grouchy and not willing to work with us. Place is clean. I would say employees make the business. You have a great business thank you

I have never really had any issues with Public Storage in the past when I have used them. However a few small issues came up when I began renting from their Hookston site in Concord Ca. The first issue was that they don't mention anywhere until you show up to sign the lease that you are required to pay them for insurance. So whatever you think your rent is going to be add $13-$15 to that. The next issue that came up was when I used their cart to help load my unit. You are required to leave your drivers license with them. Which I think is completely understandable. However when I finished with the cart and went to get my license back no one was in the office to return it. It wouldn't have been a big deal except that the sign on the door said they would be back at 130pm. It was 145pm when I tried to return the cart. I waited 30 min for someone to show up and give me my license back. We could hear them clearly through their break room window we tried to get thier attention, tried calling and even tried knocking on the side door which we assumed lead to thier break room all to no avail. At 215pm, 45 minutes after they said they would be back, I finally decided to lock up the cart in my unit and try to return it later. I had to have my partner drive the rented uhaul as I didn't have my license back. 3 hours later I finally got my license back from them. Normally I'm a very patient person but that day I was on a very tight schedule and had very little time to spare waiting for someone to get back to work. These units also don't have any lights or outlets to plug a light into. ( Never had a unit that didn't have a light) So if you need to go through your belongings you need to bring a flashlight.

I am very satisfied with your Pleasant Hill facility manager and the staff, their professionalism and helpful attitude. As well, I like your storage location and the set up. However, just a few days after I've started renting a car space, somebody scratched and dented a side of my van on several places and bent the side mirror again even after I straightened it. I am aware you are not liable for any damages. But perhaps you can install more security cameras and make them clearly visible, so people do not vandalize others property. Thank you for consideration.