Public Storage - Ventura - 6435 Ventura Blvd

The check in process was fairly quick and easy. I did not however like that upon arrival we were told that we need to purchase a specific lock from public storage. We had our own, which we could still use but we're required to purchase their lock as well. I did not see that information on their site while making my reservation. We also had to purchase insurance and that was not noted in the reservation process.

Very professional employees. I felt secure storing my belongings with you. Great customer facing team you have there in Ventura.

The person who was in the office was very nice and presentable however, I believe certain things should be explained thoroughly before someone rents an inside unit that is upstairs. I was told that there were carts available for us. I was not told that you had to stop at the office leave your id and that there were only two for a facility that has well more than a hundred units. Every other storage facility I have rented with and a few were ever a lower price all had at least 3-4 carts at the elevators in each building and some even had some for use on the upper levels. The way this place is set up if you are on any kind of schedule you are out of luck if you want a cart. Also when asked what time the person maybe leaving for their break so I could work around that I was told he couldn't tell me. Had I known about the true use and polices of the carts I would have gone somewhere else.