StorQuest - Aurora/Peoria

Well for starters it says checkin Move in online didn’t get to do that. Set up auto pay went ahead and took the storage facilities insurance. Which should have allowed me access until 9 PM, it didn’t call three nights in a row, including checking night in the operating claimed, I had a balance that was unpaid, yet my bank account shows otherwise could not get in to my storage had to wait overnight outside of the storage because I needed my tent which was in the storage so I could use it to sleep in could not sleep for those three nights very unhappy. also kept saying that I did not set up auto pay, which I am most certainly did. Not understanding why that was changed or not logged in between customer service and storage employees. They were definitely not on the same page. For my three nights of headache loss of sleep. I see you. I deserve three months, reduced or free of charge or refunded the money that I already paid which customer service keeps telling me I have not.

Amazed at the convenience and customer service these folks provide.

The only problem I had was you had to buy a special lock for your unit and buy insurance. So it cost over twice what I thought!