Public Storage - Wheat Ridge - 12351 W 44th Ave

Movers moved the majority of my things into this horrible facility at the end of December 2021. I had not physically visited the unit until early January when I completed moving my things there. I was shocked at the filthiness, lack of security, and overall lack of maintenance. For example, the fire extinguisher next to my unit had been ripped out and has not been replaced at the time of writing this review. Towards the end of January, I was in my unit organizing things while the renter across from me was in the process of filing a report for his unit being burglarized. When I left, I put as much of my things in my car as it could hold with the intention of moving to another company's storage immediately. Unfortunately, by the time I returned on February 7, my unit had been broken into. I was robbed of over 130 items with a cost of goods value totaling 21K. (Public Storage insurance covers a measly 5k with a $100 deductible-SO DEFINITELY GET RENTERS INSURANCE if you plan on renting with Public Storage no matter the location.) Because I have an e-commerce business the loss of these items cost me greatly in more ways than one. I proceeded to remove anything of real value over the next month and by random chance, ran into two other renters who had also been victims of burglary and told me that this facility has had repeated break-in burglary issues since May of 2021. Yet ABSOLUTELY NOTHING has been done by Public Storage or its off-site manager. Insult to injury, my rent was raised to an unsightly amount within 1 month of moving in. The explanation given to me was that Public Storage rent increases are based on current market value.

I had no problems with the rental or moving in. Even though it was the weekend, people were courteous and the wait for a dolly was realistic.

So I had a very bad experience with another company. Looking for a reasonable deal for short term storage contacted PS. Thank goodness I did. Kristin was the person whom I was greeted by. She was very personal and welcoming. Walked me through all aspects of renting a storage unit. She took the time to ask what my needs were and made sure I was not paying to much for those needs. She covered the Insurance, walked the site and reviewed the unit. Very comfortable with the facility and the level if customer service. I decided to move forward with the rental unit. Kristin made sure to check to check in with me while I was moving in. Very few times have I had a manager ( Kristin) ask if there was anything more they could provide after a sale I really felt appreciate here. I know I made a very good decision to do business with PS. Fully satisfied with the service and the unit.