Extra Space Storage - 3007 - DeBary - Enterprise Road

This storage unit needs some work... the unit itself was clean and the space between the buildings were a little small. There are quite a few that had been taken out by fire damage. I felt it could have been a little cleaner (the facility in general) The office was clean and tidy. The associate was very nice and helpful. She had a difficult customer on the phone, I could tell when I arrived She handled the customer professionally was a little short but handled their questions effectively I could tell by the look on her face that customer was not nice at all. I felt the facility was older but decent for the price.

Never used Life storage but needed to move some furniture quickly as it was getting late. Normally I go with Uhaul storage but Life storage was closer to my house.The older guy that help me was awesome great customer service & set up was great facility looks clean.. After getting my storage unit I got ready to started moving my items in as I opened up the unit & click on the lights I discovered 3 roaches on the floor in the unit I was about to put my valuables in!!! It was house roaches!!! Not sure if it was coming from another unit next to the one I was about to use but they where there so I click the light off & call the next day to cancel my contract spoke with a representative & told them about why I was canceling due to the unit having roaches & she agreed to refund me the money I spent wasn’t much but couldn’t refund me the administration fee as if it’s my fought that there storage unit have roaches!!! I’ve been in customer service all my life & that’s not how you handle situation with you’re customers!!! So pretty much I got charged a fee for wanting to used there service which I would have had it not been for the roaches in the unit!!! Me personally if a customer used my service & pay & there not abled to use my service on the behave of my company not being abled to deliver such service I would apologize & refund all of there money & see if there’s any way I could make them feel good about using my service again or think about my service when there making a decision or telling a friend when the next time there needing service in my field....How someone review your company is the reputation u carry in business!!! This is someone that’s never wrote a review but it’s time for company’s to do better!!!

Great employees good service and is close by