CubeSmart Self Storage - Lithia Springs - 1575 North Blairs Bridge Road

Everyone was very helpful and the move in was smooth thanks

I initially signed up for the storage unit online, I made a reservation for a 10 x 15. Once I came to the location to look at the unit they told me that they did not have any 10 x 15’s available even though I had a reservation. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. I told the lady that there’s no way that this unit is 20 feet long she informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. While setting up my account they try to force me into purchasing insurance from them, only after inquiring did I find I can use my homeowners insurance. I requested that my account be set up on auto pay, after one month I received a notice that my payment was still due. I called the location and the lady was apologetic and told me she would get the auto pay set up for me. After the second monthly payment was due I received a past due notice for the previous month, I called the location and the gentleman told me that they cannot set up auto pay over the phone and that the lady I spoke to the first time was misinformed. He then told me he can waive the late fee in a tone which was not so friendly as if I was the one who made the mistake. I ended up calling the corporate number to get the auto pay situation resolved, and by the way the gentleman who said he would waive the late fee never did that. I went ahead and paid it anyways, if it was not a burden to move all my things out of there I would have done so immediately I will never do business with this location ever again.

The process to start was very easy and fast. I love the cleanliness of the facilities and the staff was amazing I would highly recommend my friends and family to cube storage