zz10 Federal Storage - Riverside Dr

Upon move in day it was not very straight forward as I registered in advance. I received lots of texts and emails so I spent the morning sifting through all of them to finally find the website to begin the check in process. I work through my phone so I receive a lot of phone calls and texts. Average person may have less difficulty. Finished the paperwork and proceeded to search for the space. Was not easy, but I found a door where I assume my space was inside. Unfortunately there was a lock that required a key so I could not enter. Had to call customer service for assistance. Luckily they were able to transfer me to another unit. During the phone call I'm receiving a bunch of text messages about codes needed to access units. Keep in mind these must be robot generated as I originally sent text that code didn't work, but I did not receive response. The signs on the walls have a website to help with accessing units, but my number was not showing in that system. Either way I needed a different unit as the original one had a lock on it I could not open. Thankfully customer service got it all switched. Then she mentioned required insurance which I did not see anywhere in my original paperwork. May have missed it, but she would not let me switch until she could charge for the insurance or get copy of my insurance. I'm in the middle of moving and did not bring that paperwork with me so I just added the charge. Not sure if that's listed somewhere in the pricing. Just fyi add an extra $11/mo if you don't have your insurance info available when you call them. It doesn't sound like it covers much from what was briefly explained.

Security is a major concern for me...and this facility went beyond my needs! Cleanliness...check....accessible...check...pricing...check...great place!

The unit I reserved online ended up being full of someone else’s stuff. This place has unorganized staff. This was my first time using a self storage facility that had no employees on site. I also moved out on the 9th of the month and they do not pro rate your bill upon move out .