Copper Safe Storage - Tifton

I agree with the previous review. There is a major lack of customer service. I paid an additional $25 per month for a 24-hour GATE access code. Upon arriving at thier 2nd location in Tifton, I find out there isn't even a fence around the property, much less a gate. I immediately called the office number, just to find out it's a non-american call center. They work as a 3rd party who has no idea where my unit is located and then has to reach out to the actual company for permission to refund my money. I was eventually told it was taken care of and that my bill would reflect the adjustment. Not only was my bill NOT adjusted, it now had a 2nd month's fee for access code. Out of curiosity, I went to their "main location" in which a gate is present. My access code worked. Why would they give access to a location that my unit IS NOT AT? After multiple calls to whatever country thier customer service is located, my bill was adjusted. They removed $25 for access code and added a $23 late fee. Terrible service, no security

This company is one of the worst customer service experiences I’ve ever dealt with. The location I am using is in Tifton, Ga and there is no security of any kind, not even fencing. I was ok with this since the monthly price reflected the lack of security; however, I received a letter and email stating that Copper Safe had bought out the company I originally signed up with and they immediately go up on prices. I received two different letters and e-mails in the same week stating that they were going up but with two different prices. First letter states increase if $80 to $88, second letter 2 days later stating $80 to $92. Then received a letter that stated that they were changing insurance companies (insurance they require) and price was going from $14 to $22 for $5000 coverage which is the smallest amount you can have. So I call company and the lady was very rude about price increases and said that the correct increase is, of course, the highest increase possible. So I ask how much notice I need to give to move out and about my deposit of $25 given last summer and she states they have no record if a deposit since they bought out the old company. When I stated that I have proof of my payment, she said well I hope you know how to contact the old company but the irony of that response is that the new company is still the same phone number, address, and email address as the old company. So I emailed the home office and never received a reply and they gave no other way to contact them. Terrible customer service…DO NOT USE ANY COPPER SAFE LOCATION! No customer service at all.