Dupo Self Storage

I reserved our storage unit 2 weeks in advance. The day of our move I get an email that our reservation has been canceled for no reason. I try to reserve a unit again and it would not go through. I called customer service to get the unit reserved and they were unable to help me because their system was down. There was not a local, live person at our storage facility so I kept trying online until it went through. We already had a truck load of our belongings waiting to go to storage. I finally gwt another unit reserved but they did not email me my unit or my access code. I call in to customer service yet again. The 1st time I call they say they don't know why I didn't get the email and they will reach out to facility manager. I immediately call back and the 2nd call the representative sends me an email with access code and unit. We finally get into the facility, arrive at our unit, and we find that we are not able to get into the unit because of a red combination lock on the door. I call customer service AGAIN! 1st person once again says they'll reach out to manager. 2nd call the person tells me there is a serial number on that lock and he needed it to give us the combo. By this time it was almost 11 pm and we had already left the facility. Day 2 - We go straight back to facility with the same truckload as the day before. I call customer service give them the serial number and the girl says she can't find it in the system and she'll reach out to a manager. I call back a 2nd time and we get the combo and we were FINALLU able to get into our unit. I never spoke to anyone that was actually at the facility which probably would have been really nice and made this process easier. While I loved the convenience of it at first, the whole experience and having 2 days with the same truck load of our stuff really messed up our move.