South Mound Mini Storage

Susan Welcome to Northeast Iowa, the Dubuque area and South Mound Mini Storage. We strive to provide great customer service at South Mound Mini Storage. We go out of our way to meet our customer’s needs during difficult transition times. I’m sorry you felt the driveway was too steep. I’m sure it seemed that way after your long drive coming from the flat areas of Central Illinois. But, to people who are familiar with the Dubuque area, they would call it a hill. After spending some time here, I’m sure you will come to realize this one is pretty small. I’m sorry you didn’t have enough room to turn around in front of the storage unit. That area was never intended to be used that way. There is a turnaround area at the rear of the building that is adequate for 28’ trucks and trucks with trailers. I’d given you lots of information that evening at check in. I’m sure you forgot I mentioned it. If you had mentioned you needed an additional unit, I would have been happy to set you up with one instead of driving to another facility. That must have been a pain. I do work days and meet customers via appointment. When we set up the appointment at 4:30 pm, you said that would be perfect because that was when you thought you would be in town. You said you needed to check in today, because you wanted to take the rental truck back tomorrow. I called shortly after 4:30, and you said you had gotten a late start. You were just south of the Quad Cities. We rescheduled for 7pm. Shortly after 7, I called you. You thought you had just missed your exit off I80 to Hwy 61 north. Since I have lived in the Quad Cities for 3 years, I talked you back in the right direction, and onto Hwy 61. We rescheduled for 8:30 since I knew it was about a 90 minute drive from there. When you were late for the 8:30 appointment, I called. You said you had stopped for supper and were a few miles south of Key West. We rescheduled for 9:30. You didn’t know how to find South Mound Mini Storage. So I gave you directions from Key West. 9:30 came and went. I called you. You decided to stop by your apartment before checking in. You didn’t know how to find South Mound Mini Storage. I gave you additional directions from your apartment. After 30 minutes, I called you. You were lost in Dubuque. I stayed on the phone with you until you pulled into the driveway. I then started checking you in at 10:30pm. You were 6 hours late from the time you picked. It is no longer daylight then. What other facility besides South Mound Mini Storage would check their customer in at 10:30pm so they could return the rental truck in the morning? We accept cash or check, no credit cards. If my bank is unable to transfer funds from a customer’s checking account to my account, I will ask for cash. They made multiple attempts to cash your check. We strive to provide great customer service at South Mound Mini Storage. We go out of our way to meet our customer’s needs during difficult transition times. As stated previously, I went above and beyond to meet your needs. I’m sorry you had a difficult time traveling and with your bank. But, that should not reflect negatively on South Mound Mini Storage. For great storage units, customer service, and prices, contact me. Respectfully, Andrew Smith Owner: South Mound Mini Storage 16222 South Mound Rd. Sherrill, IA 52073 563-580-3753