Air Capital - 5900 S Broadway St

I am new to this online transaction stuff and I reserved at least 3 times for the same unit but when I was contacted by the facility they were completely understanding and helpful to me and finding what was needed.

We’ve had our unit since July of 2022, every single time we’ve tried to gain access to our unit the gate code is different. We call and call with no returns or texts until much later. We don’t understand why an email isn’t sent out or text isn’t sent if it’s changed so often. I’m needing access today for a specific reason and can not get in. Super frustrated! We chose this location only for convenience.

I made all the arrangements for my unit online and paid my rental fee the same way…never saw or spoke with anyone. That feature is awesome. Everything went downhill after receiving my confirmation email. The gate code given in my email did not work. There’s a phone number to call on the gate. Called it ….automated answering system. No return call. At all. I spent all morning and into midafternoon doing nothing but calling that phone number in an attempt to get a code that would open the gate. I went online and sent emails to the only email address provided. I wrote an email explaining I now had to rent the truck for another day because I’d spent the day sitting at a gate I couldn’t open with a loaded truck I couldn’t unload. Finally the maintenance guy got ahold of me because he has access to the facility email. He was incredibly helpful and produced a gate code that worked. We arrived at the unit I’d paid for almost 24 hours previous only to find it had a lock on it. A customer lock. We eventually found a unit that would suit our purposes and relieved to finally get moved in. Never once did any company representative contact us. Never once did a company representative do anything to make our move in fiasco a pleasant experience. Were it not for the maintenance guy, I have no idea how we would’ve gotten in or been able to move into an open unit.