Prime Storage - Lexington

I never got a free month. I paid on July 24 20024. 71.00 instead of the 43.00 a month for which I reserved the unit. Then 2 days later on July 26, 2024, they took another 16.45 out of my account. My rent was to remain the same at 43.00 a month if I signed up for the autopay. On August 26 2024 they charged me 59.00. Now they say they are raising the rent on October 23 2024 to 73.00.

Prime Storage Unit is what I needed when after a long week moving daughter from apartment and storage in Florida to her home and storage unit in Lexington ky, great service by Prime Storage customer service.

dont use this service this place stole my items and i have never missed a payment and was not given proper notice to retrieve my items i was told that the only reason she did not give me the notice was because i was in another state and it would have to be retrieved in 24 to 48 hours/, first of all, she didn't knows where was and didn't me time or notice/her name i Christina she very rude and does not need dealing with people my mom's ashes were in my storage so of course, i would have retrieved my property she was yelling asking what did i want her to do she probably has them in her house allegedly i have to contact lawyers and sue this is an outrage to treat peoples property like that without the proper procedures i have every correspondence as well as the records then she wants to say she will contact the buyer well she may not have to look far allegedly she is the corporate if i could give negative 100 i would do not use this place