Public Storage - Metairie - 2930 Clearview Pkwy

The gate sometimes works, sometimes it’s open all night. The automatic sliding door to the building doesn’t work. You need to open and close it manually. Often it is left open negating the fact the building is supposed to be climate controlled. After almost filling my unit, I pulled the string to turn on the light and the bulb fell out. The ONE cart to help you move item only has 3 wheels and it unsafe. The elevator door opens before the elevator is at the correct level creating a tripping hazard, if you try to exit too soon. The online paperwork is a scam to get you to buy their insurance. After filling everything out it won’t let you proceed without buying their insurance, even if you already have insurance.

I reserved a 10x10 unit from this facility on-line on 4/8/2018 for $119.00. Then I immediately went to this location to finish up all the paperwork. Yes, I could have done it on line but I wanted to see the actual unit I would be getting and I also had questions about the "move in special". After all said and done the $1.00 move in special came up to $69.00. Still not bad for the unit I was renting. The issue I have is that the following month my monthly fee went up to $129.00.Then three months later my monthly fee went up to $159.00.Then 8 months later my monthly fee went to $186.00!!Then it went up again 4 months later to $197.00!! Let me be clear, the employees are great and pleasant and the facility was somewhat clean for a storage facility. The problem I have is with the price gouging. It is now 3/6/2021 and this will be my last month with this company due to the reasons above. I'm not giving them another chance to raise my rent again. Especially when I can get a 10x15 unit at their competitors on the first floor, climate controlled for $109.00 and yes I did my due diligence this time and asked about raising my rent every few months and in this rental contract I have with the new storage facility and after speaking to the manager I am locked in at this rate unless I am late on a payment. So GOODBYE PUBLIC STORAGE!!!

Tracey the salesperson was very nice and gave us very important facts about company policy and insurance plan. Tracey provides pamphlets for the company policy and insurance policy. Tracey also answered our questions about the company and where to find additional information about the company. The salesperson also provide how to get inside the building, and the Gate, and how to retrieve our lock for the storage unit.