Public Storage - Woburn - 420 Washington St

THis facility was great. However 90% of the time there would be no carts available - even when there was no one else there! If you went after hours there was no recourse. Either there should be more carts or before the office personnel leaves for the day they should go around and find the carts. I spoke to many other customers who had experienced the same level of frustration. This would definitely keep me from using the facility again or recommending it to someone else.

I'm mostly happy with my experience but I do have a concern. That being the lack of dolly carts for moving items from my vehicle to the elevator and upstairs to my storage units. When I initially started storing items there were 4 dollies available always, then 3 dollies and now usually only two dollies are available. There are many times when there is no dolly to use even though there may be only 1 other person at the public storage place. Otherwise the units are clean and the people in charge are pleasant. I would recommend the place.

I like everything else about Public Storage. The people were nice, very knowledgeable and helpful too. Prices are reasonable. Very clean and so aren't the bathrooms. Thank I for the bathrooms! Just need more dollies... Thank you.