Public Storage - Westland - 36001 Warren Rd

The process was quick. It gave me what I needed and convenient.

Pros: The facility is fairly new and clean and in a convenient location. My unit was clean and the door and lights worked well. The office has a variety of packing and storage materials (boxes, etc) available for purchase. Security is at least as good as any other storage facility with each customer needing to punch in and out of the facility using their own access code. Neutral: The gate locks for the evening at 9pm. There is no access in or out after that time. On one hand, that could be seen as a security feature. On the other, it could be inconvenient if you want to be there late. Also, there is the possibility that you could get locked in if you're not careful. Cons: You have to purchase their lock ($20) because the doors are not compatible with any other lock. Although cheerful and friendly, it annoyed me that the staff member setting up my rental asked me multiple times to do things that would make her look good to her superiors. Specifically, after giving me sales pitches for various packing materials, all of which I declined, she later asked me to buy a box or roll of tape because it would "really help her out" and reminded me that I could return them later if I didn't use them. I declined again, stating that I didn't need them, but she insisted that it didn't matter if I didn't need them because of the return policy. I had to insist a third time that I didn't want to buy anything, especially if I know I don't need it and would then have to bother returning it. She also specifically asked me to provide a review, not because the company appreciates feedback, but because it would make her look good to her boss since these reviews are the only way they have to evaluate employees. After essentially giving me a sales pitch for the review (which I politely nodded through), she picked up the review info card from where I had set it down in front of me and put it in with my lease as if to make sure I wouldn't forget. These are small matters, but they did kind of rub me the wrong way. I also understand that she was just responding to pressures from her superiors. Still, I'm the customer. It's not my responsibility to make you look good to your boss. Or perhaps to her boss, be careful that policies to encourage or measure employee performance don't negatively affect customer service. Well there's the review you asked for. Overall, it was a good experience, but I don't think you'll mind if I "forget" to mention your name.

So far so good.