Heartland Storage - Branson West

I had no issues at all getting checked in. Staff was very friendly & helpful. Found my unit right away, and everything was clean & ready to be used!

I'd give zero stars if I could!! Acorn was great!! Heartland took over and destroyed everything. Every year they increase your rates. All while not maintaining the grounds in a timely manner. The main gate was broken and left wide open for 3 months with no courtesy call or email to inform everyone, that it was broken and the yard was wide open and vulnerable. Our unit door broke, it took them over a month to repair. They call you to fix the repair and expect that no one has a job and can be there when they say. You go with a time they set and they show up 2 hours after the fact. The billing is all screwed up and we weren't sent billing emails or receipts saying we paid, they change the gate code and don't tell you. Last but not least,they don't have a company treat for bugs,including termites or critters. Very unprofessional company/management. All they want is your money. You've been warned!!!

A nice clean facility the unit was clean no cobwebs no dirty floor. The lady that helped me from up front was very helpful had good customer service skills what you don't find much of anymore. I did my research this facility was close to where I'm moving and close to where I'm moving out.