South Pacific Storage - Ida

Arrived at the facility at our designated time and was hoping someone could help us get into our unit. We had our confirmation number ready to give out to show we reserved our unit and no one was there. We called customer service, who then gave us the number to the manager. That manager was Beth. So we called once with no answer and left it alone for awhile after that. Coming on to about 6pm, we called the number again, given to us by customer service, and a drunk man answers saying “This is Beth and what do you want?” I then said “We have rented a storage unit and we need to get in there to store our belongings” A woman then gets on the phone (Beth) and says “Yep sorry there are no more units available” laughs, and then hangs up. At this point, I am irritated because I have something that is needing to be placed in storage or it is going to take up the entire front area of my house. We reserved this a week in advance. So I called again and she answers EXTREMELY intoxicated and EXTREMELY rude and says “Hello what can I do for you” I proceed to tell her that I have been needing to get into my unit since 2pm. She replies “Well I am on vacation for the first time in a long time and I don’t know what you expect. I own the facility and you need to quit calling and acting like a b****” I can absolutely say this is the WORST place I have ever encountered when it comes to customer service and will make sure to tell everyone needing a storage until to avoid this place at all costs. Beth is so unprofessional and should not have her personal number on the website if she is going to treat people the way she did. Especially on a vacation? You need to have things organized and covered ahead of time so you don’t answer your phone angry and drunk to your potential customers. Just an embarrassing encounter.

Beth was amazing, She had the paperwork done in a timely manner. And even put the lock in the mailbox for me. She rocks! I will send many clients to your facility.