Reliable Storage - 580 N Perry St Johnstown

Rented 2 10'×20' units, they happen to be side by side (106&107). Less then 30 days into renting them I went to gather some things and found that both units were leaking from the rain. They were activity leaking while I was in them, I took video and stills of the leaking and damage that I could see, which was/is only about 8-10'in(remember they are 2p' in length. I have yet to get in to assess damage. They were going to come and "patch" but I didn't believe they have as there are fresh water drips on the rafters. Also noticed last week the the wall in between the two units is bending into our 2nd unit, there is nothing heavy on the shared wall in 106 that would cause it to push/bend into unit 107. The company did send me via email a claim form, but without being able to assess the entirety of both units I would not be able to give an accurate assessment damages. They were all so supposed to come and fix the roofing the following day or within a few days my report and I have not heard that they have and judging by the leaking they haven't. I also have to add that trying to reach Ryan who runs this facility is extremely difficult, 9 out of 10 times he does not return phone calls. We've been renting the two units since June 7th 2024, we're praying that we are able to get our property out as soon as possible at the same time extremely anxious about the damage that we more likely than not will find.