L & L Self Storage

I rented a unit on last day of August -- they promised I'd be prorated but instead they charged me for entire month of August then said I owed for September and charged a late fee. When you call to explain/complain they never answer the phone -- sometimes you get an answering service that can do nothing but leave a message, and you never ever get a call back. There is never anyone at the office, it is just a front. There is just a kiosk that is broken most of the time so you can't pay your fee, so you then occur late charges and they put another lock on your unit preventing you from accessing your belongings or emptying the unit even though you've tried many times to pay your bill and repeatedly called the company for help. They don't plow or shovel so you can't get to your belongings in the winter because the doors to your unit are so packed in with snow they won't open. I still haven't been able to get my belongings nor can pay my bill because the kiosk doesn't work, answering service can't help, and no one ever calls back.