Public Storage - Cary - 3828 NC 55 Hwy

Good experience, easy to work with, secure location.

Wonderful sales people at the front desk, the facility is clean and well kept.

The facility looks nice, but the first floor was too humid and wet. The pipes for the fire extinguishers and the ceiling had a LOT of condensation on them. Water kept falling into my unit from the pipes, wetting my stuff. Other areas of the first floor had pools of water on the floor. The suitcases that I had stored starting growing mold and are not salvageable. The staff at the front were nice enough, but there was nothing they could do. They had no information to share regarding the problem(s) or what was being done to fix them, or when. They recommended that I call the district manager, which I did. I left a message for him, which he did not return until the next day. He said that they did not control humidity and that he had contractors looking at the AC units but the units were working normally. He ultimately blamed the weather for the humidity and asked that I wait until sunnier days. I moved into the unit on May 13th. Its now May 31st. I'm moving out and filing a claim for my suitcases.