SafeNest Storage - Statesville - Pump Station

Out of state move so I went in the day before I needed unit to get gate code and unit # because we would not be there the following day during office hours. Jessica the property manager, sold me a lock for unit and it added the cost to my next month’s payment she said. Gave me the gate code and unit info on her business card and told me she would leave herself a note to go unlock the unit so we could get into it. Following day I can’t get in gate access denied because of the 18 dollar lock payment she said was added to next months bill. Then after calling and getting access to gate went down to unit to find it was still locked Jessica did not remove lock as she said she would. After removing the lock ourselves and unloading the rental truck she shows up to deny saying she would have lock removed and told us to pack up and get out or she was calling the police. So we loaded the truck and left. I am waiting for a refund for the month of rental I had prepaid for.