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Storage of America - Shiloh Springs Rd

2800 Shiloh Springs RoadTrotwood, OH 45426(512) 361-1686

4.5 out of 5 - based on 14 reviewsStorage of America - Shiloh Springs Rd

About Storage of America - Shiloh Springs Rd

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5' x 8' Unit

Move-In Specials!! *Go to storageofamerica website for other Move-In Specials!

  • Climate Controlled,
  • 1st Floor,
  • Interior
$46.00per month
Customer Reviews of this Facility (14)
Incorrect information given through 800
I needed a 24 hour access facility immediately and the best option that was available was this one open to 11. Not what i wanted but had to take it. was told the size was not available so had to get the larger size for a much higher amount. Arrived at facility at 930 to pay by kiosk. It said no need to write your number it will be printed for you. The paperwork did not come. called the 800 number and was on hold for over 20 minutes. The person on the phone was helpful. There was a speak to an agent on the kiosk that never connected. She said oh i will report that kiosk as not printing. found out the next day that the hours changed and it closed at 10 not 11 as i was told . The kiosk hasnt printed for 2 years. Next evening a homeless man was set up inside the door asking for rides and I think waiting for us to key in. Not the safest atmosphere and the emergency number on the door does not get answered.

Storage of America - Shiloh Springs Rd

Price - 2/5
Paperwork - 3/5
Service - 2/5
Cleanliness - 4/5

Manager's Response

Dear Kim, thank you very much for taking the time to write us a review. We sincerely apologize for the issues you listed. Our Kiosk is available 24/7 but it is technology so sometimes it does crash or have errors. The kiosk does have a help button but it seems to have glitched when you tried to use it. We apologize that the Kiosk did not print out your paperwork. It does get emailed to you, and you can swing by the office to get a hard copy during office hours. Regarding the access hours, we did post that our access hours were changing to be 6 AM to 10 PM for security reasons. We apologize that you needed 24 hours access but this facility does not offer that.
Great
Great customer service..........

Storage of America - Shiloh Springs Rd

Price - 3/5
Paperwork - 3/5
Service - 5/5
Cleanliness - 5/5

Manager's Response

Dear Danny, thank you very much for the great review. We appreciate your business and want to remind you of our awesome referral program. For every person that you refer to Storage Of America that signs a lease and pays one full month's rent, we will give you a $100 Amazon Gift Card with no strings attached! Thank you once again for the review and remember we love referrals!
I liked....excellent attention.
I liked this place. Very clean and safe. I was able to park my car very close to the assignated lot.

Storage of America - Shiloh Springs Rd

Price - 3/5
Paperwork - 3/5
Service - 3/5
Cleanliness - 3/5

Manager's Response

Dear Freya Aragundy, thank you very much for the great review. We try to keep our facilities as clean and secure as possible. We appreciate your business and want to remind you of our awesome referral program. For every person that you refer to Storage Of America that signs a lease and pays one full month's rent, we will give you a $100 Amazon Gift Card with no strings attached! Thank you once again for the review and remember we love referrals!
Want $250? Leave a review to enter our monthly drawing for a $250 Amazon gift card.
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