Public Storage - Austin - 1213 W 6th Street

I've had to secure storage units off and on over the last couple of years for myself and my clients. I always start my search and check with Trena to see if she has any open units. She's just very accommodating and genuinely wants to help. My home flooded a couple of years back and I had a very short window to move what little was left after all of the damage. I found this particular location because of it's proximity to me and was helped by Trena. I had spoken to a few other places and have dealt with other storage facilities in town since, including others owned by Public Storage and she has been and was the only one who's shown the slightest concern and sympathy for my circumstances. Recently, I had a somewhat complex rental I had to setup for a client. I had to transfer the unit ownership from myself to a third-party, the accounting firm handling all of the billing for the client. Trena was very thorough and went over all of the steps to make sure I understood what needed to happen. She even followed up with me a few weeks later to remind me, as I had not yet completed all of the steps for the ownership transfer. She saved me from a potential headache for sure. You have a valuable asset in her. You should give her a raise and have her training your employees on customer service!!