SpareBox Storage - Georgetown

Once I understood the method to the madness, it was a good experience! PROS: *Affordable *Self service (once you understand the process) *Good phone customer service *Climate control CONS: *Self service (if you don't understand the process or need human interactions) *Malfunctioning gate when exiting *Gate hours (automatically locks at 10 p.m.) GOOD TO KNOW: ALL contact and communication are online or by phone....which was confusing. We when arrived, I expected to see a person in an office to handle my rental. I wanted to compare unit sizes. No one is there. No office. Only a kiosk and a phone number to call in case of an issue or emergency. The kiosk wasn't working so I had to call to complete my rental, pay, get my space number and my access code. The numbers are unclear on the building which lead me to driving around abit. The climate control units are 4 digits and are inside of the building, exterior units are 3 digits. Ex. Space 200 is building 2 exterior. Space 2000 is interior climate control. You need to enter through a door to get to those units. There was a tag on the door, which we broke off and replaced it with our on lock. We weren't told one way or the other. Just that we needed a lock. The space was clean inside and the perfect size for contents in a 16' truck. With room to move around and organize things. The downsize is the gate gets stuck and people can't exit. Also, the gate locks at 10 p.m. PERIOD! If you're inside, you're spending the night! It was a good experience overall and I will rent again if I need storage. The price points are within in my budget and if that's possible because there's no onsite contact....I fine with that!

Sometimes you pick things because your on a budget. Sometimes you pick things because you want to keep your stuff safe. I came to get the storage only to find out the one I reserved was taken. So I had to pay for a bigger storage. When I get into storage after not knowing where to go when I got back there or how they managed to lay out the numbers for each storage like location. It was dirty inside. Looks like some bandits took out all the screws and replaced them with ones that didn’t have nuts. I would say so it was easy access for the looters to get Back in. If this was my company I would definitely make sure that what I’m renting is up to par. No body likes replacing everything they buy. And no one including business wants to be out of pocket. Never got to see management because I checked in with a kiosk. Shaking my head.

Planned to move on June 28. Actually moving in today July 2 due to illness in family. I paid for the first month with reoccurring billing. Why was there a tag lock on the unit? Cut it off so we could unload property. Will put our own lock on unit. Please contact me soonest to advise. Thank you. Carl Lanz