Public Storage - Salt Lake City - 1560 West North Temple

I was mainly looking for a secure location to store my motorcycle. I'm riding the motorcycle across the U.S. in stages. My last storage unit in Las Vegas was broken into so location is a key parameter in my decision. The office manager ( Connie ) that I deal with seems very sincere and knowledgeable. She gave me confidence the unit was secure.

Everything was great! Location, customer service, price and unit. If only I didn't have to get out of my car to put in the access code upon both entry and exit. The entry keyboard is too close to the gate. I can take it, but in the rain, I might be annoyed.

The unit itself is fine and the employee who runs the lot is great and very helpful. However the price is what has us disappointed. We rented our units because we saw an add for a certain price. We even showed the add to the lot employee but he deferred to his boss whom we have never had contact. We were basically stuck because we had just moved to town and had no way to really go anywhere else. The price advertised was not the price we were given. When we finally got an answer it was that "Well all the prices are going up anyway so there is nothing we can do." That is a serious cop-out and not good customer service. To make matters worse, we were not even in the units for 6 months before our rent was raised. Kind of like adding insult to injury. If we ever need units again in the future, we will not look to Public Storage to fulfill our needs.