CubeSmart Self Storage - Arlington - 2645 Shirlington Rd

The power has been out of the building for 5 days, which we found out only after we showed up to move our unit out. Mind you, this property is advertised as being temperature-controlled, which it is now laughably not, as even the elevator is down. Nobody from the headquarters or the property communicated this issue to anyone who holds a unit here. When we called headquarters, they offered absolutely no viable solution to this continuing issue, only pointing to the fire escape staircase to access our unit on the fifth floor. Management has not offered any alternatives to move our furnitures out of the storage. The worst part of this is that everyone representing the company has been shifting blame to someone else without focusing on solving the issue. This was been a terrible experience, and we are still without a solution! We had rented a truck to move our belongings, and we may incur additional costs due to this problem.

Horrific and extensive rodent damage. I’m active military and I returned to my unit after a two year absence to find my belongings destroyed by rodents. Droppings everywhere, boxes chewed up, furniture and bags stained, evidence that rodents had nested and burrowed in my unit. The management said they had received reports of this “a while ago” on several other units but the issue went away. Well I was never informed, and whichever units the rodents got chased away from they all clearly went into mine. Since uncovering this issue the management has comped me 3 months of storage, additional actions “pending assessment of damage,” but since that conversation has been frustratingly slow to respond. If you store here be prepared to do your own pest control, and be prepared to be proactive in chasing down correspondence from management.

Personally saw a rat inside my unit after visiting after 8 months, in addition to lots of rat droppings. Extremely frustrating, as I had been expecting a generally clean facility with robust pest control if required, after moving out of a pest-free 18th floor apartment. Am simply storing furniture, electronics, clothing and kitchenware inside the unit. Additionally, local or regional management failed to reply to my inquiry as promised, and had to leave the state to return to work. I am still left wondering what will be done to remedy the situation. The idea of rats rummaging through all my boxes and items sucks, to say the least. To top it off, prices have increased across the board as well. If I had any indication that this storage facility had pest issues, I would have never rented this storage unit.