Extra Space Storage - 3531 - Chantilly - Eastgate View Dr

I like this storage facility, clean and the staff was helpful, however there are two things that need improvement: 1. The elevator door when you are loading should not be on a timer, otherwise it will be on a timeout and it will disable the elevator. Staff should have control to help the clients. 2. The access doors to the first floor are too small, making the moving very hard, it must be changed.

I don't often leave bad reviews, but I have had a horrible experience with this facility. I set aside the day to move in and after standing at the elevator for 15 minutes waiting for it to come down a moving truck employee told me that they had timed out the elevator unit by propping the door for too long and now neither of the elevators were working. Things happen and I understand that, but the attendant at the facility knew of the issue and did not put a sign out to let people know. Then when I saw her she said that she would call me when the issue was resolved. I never received a call. When moving stuff you set aside time and when you can't do the work everything is delayed. I cannot support anyone deciding to use this facility and I will likely cancel and use another facility in the area. I still have not been able to move in 5 days later because my weekend day set aside was OBE. No one has contacted me to make this right and I have not even installed the lock yet.