Public Storage - Richmond - 7625 Staples Mill Road

I must admit this was my very first experience in renting a storage unit. I contacted Public Storage first based on their reviews, & reputation. Though I did contact 5 other local storage units the same day, in the area. From the very first call the gentlemen was very polite, smart and knew his product and all that it had to offer. Being a newbie to this, he answered many questions I had. He never rushed me, and nor did I feel it was a total sales pitch. He was patience and explained everything. In the first call he mentioned how they check the locks every morning, do pest control, and checks regularly. To myself it is really a big deal when you are storing expensive furniture. When I called other places I felt rushed,and it felt as if they assumed I knew the system and basically told me rates and spaces. Nonetheless I called Public Storage back to make a reservation. I set the time, and I was early that morning ( at least 30 to 45 minutes) and I went right in. Mark was there at the time, he promptly showed me a couple of units to meet my needs. All together I would say it took 30 minutes from the time I walked in the door to the time I was leaving with my keys. I am very pleased with my choice so far. They really make moving a lot less stressful, and it puts you at ease knowing your belongings are safe and sound! Thank you again Public Storage, anyone who ask me about a storage unit I will send them your way!

Unable to reach site management Sun, and Mon January 25, and 26.. plowed snow pushed up against the gate on Sun prevented access to gate and all storage units. Monday gate was clear of snow, but when I entered my access code, gate would not open. I have left messages and phone calls have not been answered.. I paid for Dec 20, 2015 through January 31 but I received a bill asking for an additional $47 for period of Jan 20- 31.

The space is great, especially for the price. My only complaint is that there is no light in the unit. Hopefully it will get fixed ASAP.