Public Storage - Vancouver - 9901 SE Mill Plain Blvd

this is our first time renting a storage unit. we shopped around and we feel that Public Storage is the least expensive. the location is nice too it's right between our old place and the new place that we are moving into! the property manager was very friendly but professional. she offered us the essentials that we need from moving to what kind of storage unit we need. we are very satisfied customers!

I had come in early in the morning to claim the unit I had reserved, and Teri was very nice and friendly despite the store's computer going down. She explained to me that she could help by doing everything manually or I could come back later. Unfortunately, I didn't have the extra time to come back later, so everything would have to done without the computer. She did manage to get the computer operating, but it was slow and crashed several times. Throughout this, she was having to take calls by speaker phone because the phone cord would cut out. This created a great deal of interruption between me giving her information, me asking her questions and her answering them, and the information the person from the corporate was trying to tell her. Aggravating. Just as she was to show me my reserved unit, a person came into the office and told her that the gate was stuck and an alarm was sounding. She said that the gate often gets stuck in cold weather! If I was storing something of great value, I probably would have requested a refund right then and there. When we walked to the unit, I looked closely at the chain that guides the gate open and closed. It was rusty, and probably could use some maintenance. Overall, I think the customer service is great, but the desire to maintain the equipment that is needed to preserve customer satisfaction and importance is not there.

a little more expensive than surrounding locations. But they had a vacancy. No access after 9pm, which is good for security reasons, but not convince.