SpareBox Storage - Bentonville - AR 72

This was the right size and right price for our family’s needs!

BEWARE!!! I have 1 unit in Gentry AR, and 2 in Bentonville AR... WORST EXPERIENCE EVER WITH ANY RENTAL EVER!!! WORST CUSTOMER SERVICE EVER!!! 1st they tried to charge me for a unit 5 feet larger than the one I actually have... had to take a tape measure out with a manager to prove I was right. 2nd from beginning they have had Name, Address, Email... wrong and the more I try to get if fixed the worse it gets. 3rd raising rents without notification, adding insurance without notification, but they say they have sent notifications to incorrect emails, and mailing addresses. 4th was never able to make payments online as promised... kept having to call in every month, for over a year, and after spending hours (literally) kept being promised it was fixed this time.... but each following month it was not and I would have to call again 5th after making payments, which I made in advance, within 24 hours I'm getting text messages on my phone telling me it's not paid, then late fees being assessed, then threats of lock out and threats of liens!!! NEVER BEEN LATE!!! 6th Called and made numerous requests for a supervisor, or someone from corporate to contact me to resolve all issues... promised a call back within 72 hours- NOTHING, Same with online forms, even certified letters sent to corporate offices. This month I called at least 12 times, have spoke to at least 12 people, none of them supervisors or corporate... all at an overseas call center. I was on the phone with one person over 52 minutes and still NO RESOLUTION!!! There's so much more but these are the highlights.

A whole bunch of storage units here at Sparebox have flooded with this recent rain shower! Thousands of dollars worth of household goods are going into the dumpster bin thanks to the horrible drainage system. Don’t store anything here that you would not leave out in the weather.