Public Storage - Olympia - 1618 Black Lake Blvd SW

Brittany met us at the front office. I am disabled and she was kind enough to offer me a chair as standing is difficult. She explained all the available items I would need for my storage like the plastic for the floor and a cover for my mattress and something to keep the air quality from dampness. She also took the time to pull out the golf cart to haul me around. Now that is terrific service. After looking over the storage we drove back for the paperwork and Bingo she knows her stuff. What i thought was actually surprising was her constant smile and how well she explained everything to me. She never rushed us and as doing the paperwork she answered all my questions even the silly ones I asked. My friend Vera who is going to help deliver my things was quite taken by Brittany and how knowledgeable she was of the company. She said. she would also give her 5 stars. I must stay giving stars is nice but when you find someone who actually cares about her theywork for and actually shows that to the customer she deserves much more than stars. I am glad I choise Public Storage in Black Lake for my storage facility and I am happy to have Brittany in charge of the company. I am posting this on Twitter and facebook as well as my friend Vera who is doing the same just to let people know there are great people and businesses out there who actually care for your needs. THANKS BRITTANY FOR A GREAT DAY.

Visited the premises on Black Lake Blvd looking to rent a storage unit. Reasonable rent but no promotional offers as opposed to the ads on their website. Caitlyn was professional and provided key information. Good customer service. Update: Looked for a storage unit and placed on wait list, I was pleasantly surprised to hear back. Brittany demonstrated excellent customer orientation, was informative, patient & very courteous despite busy Office. She answered all our questions, assured to help us find an alternate location if unit unavailable, suggested storage solutions and enabled quality experience for us at Public Storage. Fortunately, we found a good unit for us. Thank you Brittany!

Too much paper work, pushed insurance I didn't need. Staff very polite and helpful.